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We offer all our clients fast quality support 24 hours a day, 7 days a week. You can contact us:
1. THROUGH THE WEB HOSTING CONTROL PANEL (CP).
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Context Help |
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Fast and easy explanations of each page of the CP. Simply click on the HELP link in the top right corner of the CP.
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Video Tutorials |
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We have made over 40 movies, so that you can become familiar with our Control Panel as quickly as possible by watching the relevant movie.
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Help Center |
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This is an information system based on the keyword search principle, i.e. a FAQ (Frequently Asked Questions) information database.
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Ticketing System |
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If you still haven't found the answer to your question in the Help Center, we suggest that you use our Ticketing System.
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2. THROUGH OUR WEBSITE.
You can use our online form and get in touch with us 24 hours a day.
3. a ) BY PHONE. ONLY HOSTING PLANS YOU CAN CONTACT US AT:
US TOLL FREE PHONE : +1-800-574-0902
INTERNATIONAL PHONE : +1-510-870-0646
UK PHONE : +44-20-7993-2673
AU PHONE : +61-2-8014-8213
3. b ) BY PHONE. OTHER SERVICES YOU CAN CONTACT US AT:
TURKEY PHONE : +90-242-324-0966
Phone support work hours:
Monday to Friday:
10.00 AM - 20.00 PM GMT + 2 HOUR
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU
Please, prepare your account information in advance when calling us to request help.
4. THROUGH THE LIVE CHAT BUTTON ON OUR WEBSITE.
IMPORTANT!!! If you are a client of www.eratech.net and wish to request help through our website, by phone or through the Live Chat button, we will ask you to open a Ticket through the hosting CP (option 1d). This way we can supervise the quality of our customer support, which will improve the quality of our services in general.
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